Help & Support

Everything you need to get invoicing - and a real person if you get stuck.

Getting started

1
Set up your business. Your name, ABN and GST status (done at sign-up - change any of it anytime in Settings).
2
Create an invoice. Tap New Invoice, choose or enter your client, add your items and prices, review, and tap Create.
3
Send it. Open the invoice and tap Email or Share to get it to your client (Share can attach the PDF).
4
Get paid. When the money lands, open the invoice and tap Mark Paid.
5
Quotes work the same way. Send a Quote to estimate a job before you start.
6
For your accountant. Go to Reports and tap Download CSV for a clean, GST-correct record.

Frequently asked questions

What's the difference between an invoice and a quote?
A quote is an estimate you send before the work; an invoice is the request for payment. If you're GST-registered, invoices are labelled "Tax Invoice" automatically.
How do I send an invoice to my client?
Open the invoice and tap Email or Share. Share uses your phone's share sheet, which lets you attach the PDF to an email or message.
How do I mark an invoice as paid?
Open the invoice and tap Mark Paid. You can reverse it later if you need to.
Can I change my GST setting later?
Yes - anytime in Settings → GST Registration. It controls whether your invoices charge GST and say "Tax Invoice".
How do I edit my business details, logo or bank details?
All in Settings. Changes apply to new invoices - past invoices keep the details they were created with, so your records stay accurate.
Can I delete an invoice?
You can discard an unsent draft. But once an invoice has been sent, you can't delete it - you void it instead. Voiding removes it from your totals but keeps the record, which is what the ATO requires (issued invoices must be kept for five years).
Do I need an internet connection?
Yes - BizInvoicer needs internet to load your data and to save your work. If your connection drops while you're using it, you'll see a reminder and won't be able to save until you're back online.
Can I use it on more than one device?
Yes. Sign in with the same email on any device - phone, tablet or computer - and your data will be there.
Is my data private and secure?
Yes. Your data is stored securely and only you can access it. See our Privacy Policy for the full details.
How do I change my password?
In Settings → Change Password, or tap Forgot password? on the sign-in screen.

Still need a hand?

We're a real Australian team and we read every message. Tell us what's up and we'll help you sort it.

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